Privacy Policy

Who we are

Exceed Group gathers and processes your personal information in accordance with the relevant data protection regulations and laws. This notice provides you with important information regarding your rights and our obligations and explains how, why and when we process your personal data.

We are a company registered in England & Wales under company number 09802671. We are registered on the Information Commissioner's Office Register, registration number ZB041986 and we act as data processor, data controller and co-controller depending on the circumstances.

Our Data Protection Officer is Kam Tirmizey, who can be contacted at kam@exceedgiving.com.

Where we are the data processor or co-controller, the other controller is normally the Charity / Client running the event and we will share your data with that Charity / Client.

Information that we collect

Exceed Group processes your personal information to provide you with our products and services. We will never collect any unnecessary personal data from you and we do not process your information in any way, other than as specified in this notice.

The personal data that we collect from you includes:

• First and Last Name
• Email
• Phone Number
• Address
• Organisation Name

We collect information from online forms through the Exceed Giving site.

How we use your personal data

We take your privacy very seriously and other than to provide our services and as described in this notice, we will never disclose or share your data without your consent; unless we are required to do so by law.

We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

• We collect your personal data to provide the auction and other services you are experiencing and to ensure that any funds you give to our Charity / Corporate partners are collected and any items you purchase are sent out to your preferred address by our suppliers.
• Our email and SMS providers use your personal data to keep you updated on the progress of the event, auction or campaign in which you are taking part.
• We and our payment provider store your personal data as part of our legal obligation for business accounting and tax purposes.
• Where you consent, we will occasionally contact you for specific promotional purposes that we genuinely think you will be interested in.
• Very occasionally we may send you information without your consent, but where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive.

Your rights

You have the right to access any personal information that we process about you and to request information about:

• What personal data we hold about you and the purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; to exercise your data portability rights, and to be informed about any automated decision making we may use.

If we receive a request from you to exercise any of the above rights, we will ask you to verify your identity before acting on the request.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Where we are processing your data for these purposes, we will share it with:

• Stripe Payments UK Ltd: We use Stripe for taking payment; they are PCI Compliant payment experts and they will process your payment seamlessly and securely.

Where you have successfully bid for a lot, we will share your details with our lot supplier in order that you may redeem your winning item.

Safeguarding measures

We take every reasonable measure and precaution to protect and secure your personal data. Security measures in place include:

• Encryption in the case of physical theft or loss
• Encryption when sending over public networks
• Up to date security software to prevent malware and external threats
• Strict permission controls to ensure access only by authorised persons

Transfers outside the EU

Personal data in the UK and European Union is protected by the General Data Protection Regulation (GDPR). Wherever possible, we do not transfer or store any personal data outside the EU. Where this is the case, we take steps to ensure that these providers use the necessary level of protection for your information.

How long we keep your data

We only ever retain personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Where you have taken part in an auction or another one of our services, we will keep your data for a period of 3 years for accounting purposes. Where you have purchased an item, we are required under UK tax law to keep your basic personal data for a minimum of 6 years after which time it will be destroyed.

Marketing

Consent

Occasionally, we would like to contact you about other events, auction items, charities or new services. If you consent to us using your contact details for these purposes, you have the right to modify or withdraw your consent at any time.

Legitimate Interest

We process your personal information in order to enable us to provide you with our products and services in a workable, proper and professional manner.

Lodging a Complaint

If you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Cookie Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits.

We use the following cookies:

• Strictly necessary cookies. Required for the operation of our website, such as cookies that enable you to log into secure areas.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website.
• Functionality cookies. These are used to recognise you when you return to our website and enable us to personalise our content for you.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed in order to make our advertising more relevant to your interests.